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Skills / customer-support-voc-analyst

Take care of customers

Turn Customer Feedback into Clear Priorities

Technical skill: Customer Support & Voice-of-Customer Analyst

Turn support tickets, reviews, and survey responses into a clear list of recurring customer problems, retention risks, and product priorities. Every finding is redacted and linked back to the feedback behind it.

Version 1.0.0Redeep 0.2.8+Publisher Redeep

What you need to get started.

Best for
Teams with ticket, review, or survey data that need to decide what to fix first.
You provide
Authorized ticket, review, survey, NPS/CSAT, spreadsheet, or pasted-feedback data.
Technical name
Customer Support & Voice-of-Customer Analyst
Also known as
  • customer support analytics
  • voice of customer
  • VoC analysis
  • feedback analysis
  • NPS analysis
Software
Redeep 0.2.8 or newer on macOS · Claude Desktop / Claude Code · Codex CLI
MCP connectors
None.
Credential checklist
None.
Setup after install
  1. No connector is required; start with authorized CSV/TSV/XLSX exports, review or survey files, or pasted feedback.
  2. Optional: bind Google Workspace to read an explicitly selected Sheet; confirm account, file, worksheet or range, and access before reading.
  3. Optional: use an already-connected support-platform MCP for authorized read-only retrieval; drafts and outbound actions remain approval-gated.
Artifact SHA-256968550a5187b70cb4a0de86ac10ea9a6c0d4395af67d0eb687b13dce03d9e52d
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